Contacts

Contacts for displaced Ukrainians: 

The National Migrant Support Line, with Ukrainian translation service available:

• E-mail: sosucrania@acm.gov.pt
• +351 218106191
• 808257257
• Working hours: Monday to Friday: 9.00 – 20.00 and Saturday: 9.00-17.00

The Migrant Support Network (ACM) is also made up of 4 National Support Centres for the Integration of Migrants (CNAIM) and a network of 143 Local Support Centres for the Integration of Migrants (CLAIM) that offer support on the ground and combine the useful information and refer the citizens to the services in question:

• CNAIM North
  • Address: Av. de França, 316 – Edifício Capitólio, 4050-276 Porto
  • Working Hours: business days, Monday to Friday from 08h00 to 17h00
  • Tel.: 22 207 38 10 | E-mail: cnaim.norte@acm.gov.pt
• CNAIM Lisbon
  • Address: Rua Álvaro Coutinho, 14, 1150-025 Lisboa
  • Working Hours: business days, Monday to Friday from 08h00 to 17h00
  • Tel.: 21 810 61 00 | E-mail: cnaim.lisboa@acm.gov.pt
• CNAIM Beja
  • Address: Edifício Administrativo do Parque de Feiras e Exposições Manuel de Castro e Brito
    Av. Salgueiro Maia, s/n, 7800-552 Beja
  • Working Hours: business days from 09h00 to 12h00 and from 14h00 to 17h00
  • Mobile Phone: 967 071 313 | E-mail: cnaim.beja@acm.gov.pt
• CNAIM Algarve
  • Address: Loja de Cidadão – Mercado Municipal, 1.º Piso, Largo Dr. Francisco Sá Carneiro,
    8000-151 Faro
  • Working Hours: business days, Monday to Friday from 08h30 to 17h00
  • E-mail: cnaim.algarve@acm.gov.pt

Contacts for Portuguese persons abroad:

Please refer to the Portuguese Communities Portal at em https://portaldascomunidades.mne.gov.pt/pt/vai-viajar/alertas/situacao-na-ucrania-2

Contacts for transporting pets by displaced Ukrainians

Anyone coming from Ukraine with a pet (or who intend to travel with a pet) have a direct contact for support, via:

• Specific contact: acsccdim@dgav.pt ;
• Direct contact for Veterinary doctors: tcastro@dgav.pt and pdomingos@dgav.pt.